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Contact us

Corrections, questions and partnership enquiries — we read everything.

Email us

The fastest way to reach us, for corrections, questions and partnerships.

[email protected]

Booking support

Changes, cancellations and refunds for tours are handled by GetYourGuide, not by us.

GetYourGuide help centre

Plan your port day

Start with the port guide — it answers most of what people write in to ask.

Read the port guide

Before you write

We are not the Taino Bay port, a cruise line or a tour operator. We cannot tell you when your ship docks, find lost property, or change a booking. For those, contact your cruise line, or — for a tour or hotel booked through our links — GetYourGuide or Trip.com directly. We have no access to your booking.

For most planning questions, the answer is probably already here: the port guide, the travel guide and the best time to visit page between them cover almost everything people ask us.

What we would love to hear about

  • Anything on this site that is out of date, wrong or unclear.
  • Changes at the port: facilities, rules, taxi arrangements.
  • A guide, restaurant or beach we have missed.
  • Press, media and partnership enquiries.

We aim to reply within a few working days.

Plan your day ashore

Make every hour in port count

Waterfalls, the old town, a beach or all three — compare independent shore excursions with port pickup and book in a couple of taps.